USER AGREEMENT
OVERVIEW
Access to and use of this website is conditional upon guest acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If guest do not agree with any part of these terms and conditions, guest must not use this website. Any use of our website, or written communication with Duong Chan, for the purposes of travel arrangements/ accommodation, confirms that the guest are aged 18 or over and that guest have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
BOOKING CONDITIONS
Customers are responsible for reading the terms and conditions including booking conditions which are available below. The guest agrees to abide by the terms and conditions of purchase imposed by Duong Chan Hotel with whom guest elects to deal. Guest understands that any violation of any such conditions of purchase may result in cancellation of client reservations or purchases, in client being denied access to Duong Chan Hotel, and in forfeiting any monies paid for such reservations or purchases, and Duong Chan Hotel debiting guest account for any costs we incur as a result of such violation. Guest will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of client use of this website, and, without limitation, guest will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on guest behalf, whether or not such uses were performed with client consent. With respect to hotel reservations and ground arrangements made directly through this website, guest reservation will become confirmed once guest have sent an online confirmation and provided guest credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
BOOKING YOUR HOLIDAY
A booking is accepted only after we receive written confirmation from the guest along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Duong Chan Hotel) For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or guest written confirmation will indicate an acceptance of these terms and conditions by the guest.
FINAL PAYMENT
If balance of payment is due for the guest travel arrangements/hotel reservation, the balance payment must be paid by the guest before leaving the hotel.
METHODS OF PAYMENT
Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by 1) bank transfer or 2) credit card (Visa, MasterCard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by the guest.
If paying by credit card you can either pay through;
The secure internet payment gateway facility available on our website Duong Chan Hotel
Or, guest could do so by filling in, signing and returning to us a credit card authorization form that we will send to the guest indicating the total amount due. Providing Duong Chan Hotel this information in a form via email or fax us at the client own discretion/risk.
Client can return these forms to Duong Chan Hotel through email.
If paying by credit through the secure internet online payment gateway
The guest payments are processed entirely on the Secure Payment Sites operated by Webmaster for MasterCard, American Express and Visa card payments. Guest card details are not received or stored by Villa Hotels & Resorts, in any form, and when client place an order as part of the checkout process the guest is automatically taken to the Vertical Booking Secure Payment facility for MasterCard and Visa card payments. The guest credit card information will be securely transmitted to Vertical Booking for transaction authorization using SSL 128-bit encryption. All payments are denominated in United States dollars (US$).
SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between the guest web browser and the secured Vertical Booking payment gateway servers. It provides data encryption, server and guest authentication and message integrity between the guest and the web server.
PRICE POLICY
The price of guest travel arrangements/ hotel reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of client travel arrangements/hotel reservation is increased by any matters outside our control then the guest must either pay the additional price to us when we request it or cancel guest travel arrangements/ hotel reservation in accordance with these Booking Conditions.
CHILD POLICY
Duong Chan Hotel will consider the following conditions as our Child Policy: 0 to 1.99 years old is considered as ‘Infant’ and will be FOC when sharing parents bed. If an extra bed is required, there will be an additional supplement as specified by the hotel. 2 to 11.99 years old is considered as ‘Children’ and the respective resorts Child Policies and rates will apply to them. 12 years old and above will be considered as ‘Adult’.
BOOKING CONFIRMATION
If booking is made through the internet payment gateway
Please do not reply to the guest auto generated booking confirmation email. Should the guest like to contact us regarding guest reservation please email us on reservation@duongchanhotel.com and mention guest booking reference number, including name, dates and the hotel. Guest can also call us on +855 23 90 20 62 (Monday to Sunday between 8.00am to 5.00pm)
RATE CHANGES
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Duong Chan Hotel. Since rates are subject to change frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the cancelation period. (Please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.
AMENDMENTS AND CANCELLATIONS
While we will use our best endeavors to provide all travel arrangements/hotel reservations as confirmed, reasonable changes in the reservation.